Refund policy
At ShanzeeStore, we want you to shop with confidence. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return within 7 days of receiving your order.
7-Day Return Policy
To request a return, please contact us within 7 days from the date your order is delivered. The item should be returned in its original condition, with its original packaging, accessories, tags, manuals, and any other items included with the product.
Products that have been excessively used, damaged after delivery, altered, or returned incomplete may not qualify for a return or refund.
Eligible Returns
A return may be accepted when:
- You received a damaged or defective product.
- You received the wrong product, size, color, or variant.
- The product is significantly different from what was ordered.
- The product qualifies for return under our store policy.
For change-of-mind returns, eligibility may depend on the condition and type of product.
Non-Returnable Items
For hygiene, safety, or other practical reasons, certain products may not be returnable once opened or used. These may include personal-care products, beauty products, intimate or hygiene-related items, customized products, and other items specifically marked as non-returnable.
How to Request a Return
Contact ShanzeeStore Customer Support within the 7-day return period and provide your:
- Order number
- Name and contact information
- Reason for return
- Clear photos or videos of the product where required
Our team will review your request and provide return instructions if the product is eligible.
Refunds
Once the returned item is received and inspected, we will inform you about the status of your refund.
If approved, the refund will be processed using the appropriate refund method available for your order. Processing time may vary depending on the payment method and relevant financial service.
Original delivery charges may be non-refundable unless the return is due to an incorrect, damaged, or defective product sent by ShanzeeStore.
Return Shipping
If the return is caused by an incorrect, damaged, or defective item supplied by ShanzeeStore, applicable return-shipping arrangements will be communicated by our support team.
For other eligible returns, return-shipping charges may be the responsibility of the customer.
Exchanges
Where stock is available, eligible products may be exchanged instead of refunded. Replacement availability depends on current inventory.
Important
Please do not send a product back without first contacting our customer support team. Unauthorized returns may not be accepted.
By placing an order with ShanzeeStore, you agree to this Return & Refund Policy.
For questions regarding a return, refund, or exchange, please contact ShanzeeStore Customer Support through the contact details provided on our website.