Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with ShanzeeStore.com. We value your trust and strive to provide high-quality products and excellent customer service.

7-Day Return Policy

We offer a 7-day return and refund policy. You have 7 days from the date of receiving your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.

  • Products that have been used, washed, or altered.

  • Personal care, hygiene, or beauty products that have been opened or used.

  • Clearance, sale, or promotional items (unless received damaged or defective).

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • The wrong item

Please contact us within 48 hours of delivery with clear photos of the issue. We will review your request and provide a suitable resolution.

How to Request a Return

To start a return, contact us at:

Email: info.shanzeestore@gmail.com

Please include:

  • Your order number

  • Your full name

  • A description of the issue

  • Photos (if applicable)

Our support team will review your request and provide return instructions.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

If approved, your refund will be processed within 5–10 business days.

Refunds will be issued through the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, mobile wallet, or another mutually agreed method.

Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product was defective

  • The wrong item was delivered

  • The product arrived damaged

In such cases, ShanzeeStore.com will cover the return shipping costs.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process after delivery.

Contact Information

For all return and refund inquiries, please contact:

ShanzeeStore.com
Email: info.shanzeestore@gmail.com

We are committed to ensuring a smooth and fair shopping experience for all our customers.