Terms of service
Welcome to ShanzeeStore. These Terms of Service govern your use of our website and your purchases from us. By accessing our website, placing an order, or using any of our services, you agree to these terms.
1. General Conditions
By using ShanzeeStore, you confirm that you are legally capable of entering into a purchase agreement and that the information you provide to us is accurate and complete.
We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to our website where necessary to protect our business, customers, or website.
2. Products and Availability
We aim to display product information, images, descriptions, prices, and availability as accurately as possible. However, slight differences in color, appearance, packaging, or specifications may occur.
All products are subject to availability. We may discontinue, replace, or update products without prior notice.
3. Pricing
All prices displayed on ShanzeeStore are shown in the applicable store currency unless otherwise stated.
We reserve the right to change product prices, discounts, promotions, and offers at any time.
If a product is listed at an incorrect price due to an error, we may contact you before processing the order or cancel the affected order.
4. Orders
Placing an order does not automatically guarantee acceptance.
After receiving your order, we may verify order information, product availability, customer details, or other information before confirming and processing it.
We reserve the right to cancel or refuse orders that appear fraudulent, incomplete, incorrect, duplicated, or otherwise suspicious.
5. Payments
Customers must provide accurate payment and billing information where applicable.
Available payment methods may vary depending on location, order value, and other factors.
Where Cash on Delivery is available, customers are responsible for providing correct delivery information and accepting the order upon delivery.
6. Shipping and Delivery
Estimated delivery times are provided for convenience and may vary because of location, courier delays, public holidays, weather conditions, operational issues, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address and contact number.
ShanzeeStore is not responsible for delays or failed delivery caused by incorrect or incomplete customer information.
7. Returns and Refunds
ShanzeeStore offers a 7-day Return and Refund Policy for eligible products.
Customers must contact us within 7 days of receiving their order to request an eligible return.
Returned products may be required to remain in their original condition with packaging, accessories, tags, manuals, and other included items.
Returns, exchanges, and refunds are subject to our separate Return & Refund Policy.
8. Product Use
Customers are responsible for reading product descriptions, instructions, warnings, and usage information before using a product.
Products should only be used for their intended purpose.
ShanzeeStore will not be responsible for damage resulting from misuse, improper handling, unauthorized modification, or failure to follow product instructions.
9. Website Information
We make reasonable efforts to keep website information accurate and updated. However, errors, omissions, outdated information, or technical issues may occasionally occur.
We may correct errors and update information at any time without prior notice.
10. Intellectual Property
All content available on the ShanzeeStore website, including our branding, logos, website design, graphics, text, images, and other original materials, may be protected by intellectual property rights.
You may not copy, reproduce, distribute, modify, sell, or commercially use our protected content without permission.
11. Prohibited Activities
You must not use our website to:
- Conduct fraudulent or unlawful activities.
- Attempt unauthorized access to our systems or accounts.
- Upload or transmit malicious software or harmful code.
- Interfere with the security or operation of our website.
- Misrepresent your identity or order information.
- Abuse promotional offers, discounts, refunds, or return processes.
- Violate the rights of ShanzeeStore or any third party.
12. Third-Party Services
Our website may use or link to third-party services, including courier services, payment services, social media platforms, or other external websites.
These third parties may operate under their own terms and policies. ShanzeeStore is not responsible for the content, availability, security, or practices of independent third-party services.
13. Limitation of Liability
To the extent permitted by applicable law, ShanzeeStore will not be liable for indirect, incidental, special, or consequential losses resulting from your use of our website or products.
Nothing in these Terms is intended to exclude any rights or protections that cannot legally be excluded.
14. Account and Customer Information
Where customer accounts are available, customers are responsible for maintaining the confidentiality of their account details and for activity conducted through their account.
You must provide accurate and current information when placing an order or contacting us.
15. Promotions and Discounts
Promotional offers, discount codes, sales, and special campaigns may have additional conditions, expiry dates, product restrictions, or usage limits.
We reserve the right to modify or end promotional offers where permitted.
16. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our website, services, business practices, or legal requirements.
The updated version will become effective when published on our website unless otherwise stated.
17. Governing Rules
Your use of ShanzeeStore and purchases made through our website are subject to these Terms and applicable laws and regulations.
18. Contact Us
For questions about these Terms of Service, orders, returns, or other customer-service matters, please contact ShanzeeStore Customer Support through the contact details provided on our website.
By continuing to use ShanzeeStore or placing an order with us, you acknowledge that you have read and agreed to these Terms of Service.