Shipping policy

Shipping Policy

At ShanzeeStore, we aim to deliver your orders safely and as quickly as possible across Pakistan.

Order Processing

Once your order is placed, our team may verify your order details before processing and dispatching it. Orders are prepared and handed over to the courier as soon as possible.

Delivery Time

Our standard delivery time is 3 to 5 business days after your order has been confirmed.

Delivery times may vary depending on your location, courier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

Delivery Coverage

We deliver orders to eligible locations across Pakistan. Delivery availability may depend on the service coverage of our courier partners.

Shipping Charges

Shipping charges, where applicable, will be shown during checkout or communicated as part of the order details.

Any free-delivery promotion will be subject to the conditions displayed on the website at the time of purchase.

Order Tracking

Where tracking information is available, customers may receive a tracking number or delivery update after the order has been dispatched.

You may also contact ShanzeeStore Customer Support for assistance with your order status.

Correct Delivery Information

Customers are responsible for providing:

  • Correct full name
  • Active phone number
  • Complete delivery address
  • City and area details
  • Any additional delivery instructions when necessary

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

Delivery Attempts

Please ensure that you or an authorized person is available to receive the parcel.

If a delivery attempt is unsuccessful, the courier may contact you or attempt delivery again according to its procedures.

Delayed Deliveries

Although our normal delivery period is 3–5 business days, occasional delays may occur due to:

  • Courier service disruptions
  • Public holidays
  • Weather conditions
  • Remote delivery locations
  • High order volumes
  • Operational or logistical issues

We will make reasonable efforts to help resolve delayed deliveries.

Damaged or Incorrect Orders

If your parcel arrives damaged, defective, or contains an incorrect product, please contact ShanzeeStore Customer Support as soon as possible.

Eligible claims will be handled according to our 7-Day Return & Refund Policy.

Changes to Shipping Details

If you need to change your shipping address or contact information, please contact us as soon as possible after placing your order.

Once an order has been dispatched, we may not be able to change its delivery details.

Contact Us

For questions about delivery, tracking, or your order status, please contact ShanzeeStore Customer Support through the contact information available on our website.

By placing an order with ShanzeeStore, you acknowledge and agree to this Shipping Policy.